Sales Guarantee

Many of our products come with a 30-Day Money Back Guarantee. If, for any reason, you are not completely satisfied with your purchase, call our Customer Service Department at 1-424-328-0063 between 9 and 5 p.m. PST. Please have your Invoice or Internet Order Number.

We will apply full refund of the original purchase price of the item, excluding shipping, handling and a 25% re-stocking charges. Some restrictions apply.

NOTE: All opened software is not refundable. All translation software products are not refundable. All Microsoft products are not refundable. Any defective product may be exchanged. All items marked "SPECIAL ORDER" may not be canceled, are non-refundable, and must be prepaid.

You must return the undamaged product at your expense, including all its packaging and documentation and the blank warranty card. Packing the product properly for undamaged return is your responsibility.

NOTE: All returned products must be in undamaged and resalable condition.

All the products that are not covered by the Money Back Guarantee are subject to a 25% repackaging fee.

All items we sell come with our 30-day Guarantee Against Defects. If your product is defective in any way, all you have to do is sent us an Email for a Return Authorization Number. Defective software will be replaced upon receipt of the defective product. Defective software will be replaced or repaired at our discretion. In order to speed repair or replacement of certain products, we have made special arrangements for our customers to deal directly with the manufacturer. These products will be identified when you call to get your Return Authorization Number. We will, of course, stand behind our Guarantee and, if you have any questions regarding our arrangements with the manufacturer, please send us an Email or call our Customer Service Department at 1-424-328-0063.

Please remember to back up all of your data before installing any new software, software, or peripherals; we cannot be responsible for any loss of data.